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General Service Policy

Distractions should be minimized in order to maintain the integrity of the massage, and stay within the massage timeframe. Massages are for the duration of the scheduled time. No extra time will be alloted for distractions or client tardiness unless prior consent between therapist and client. An adult must be present during childrens massage. This is the law, no exceptions! Please contact owner with any questions or concerns.

Resevation Policy

To assure you get the appointment time you prefer, a reservation is recommended. Occasionally there are openings in the schedule, so you can call the same day and I will do my best to fit you in. While booking your appointment please mention that: you will be redeeming a coupon, voucher (each individual must have his/her own voucher number) or gift certificate you have any unusual circumstance the therapist should be aware of. At this time Ian is a soul proprietor and he is unable to accommodate requests for couples massage. I will do my best to schedule your sessions back to back. Ian is a male massage practitioner. Please consider all of the information prior to scheduling your massage session or purchasing a voucher.

Cancellation Policy

We understand that unanticipated events happen occasionally in everyone’s life. When you book an appointment that time is reserved for you. Missed appointments are costly in lost time and revenue, and it prevents us from providing services to other clients. In our desire to be effective and fair to all clients, the following policies are honored: 24 hour advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24 hours advance notice you will be charged the full amount of your appointment. This amount will be billed to you and must be paid prior to your next scheduled appointment. No-shows Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show” and will be charged for their “missed” appointment. This amount will be billed to you and must be paid prior to your next scheduled appointment. Late Arrivals If you are not ready or not available for your massage upon arrival of the therapist, your session may be shortened in order to accommodate others whose appointments follow yours. Your therapist will determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly, be ready and on time.

Payment Policy

Payment Full payment is expected before or after treatment. All clients, whether they have recieved treatment or booked an appointment are bound by this policy without any prejudice or exemption. Five Point Palm Massage, its' owner, a third party collection vendor, or legal counsel acting on behalf of Five Point Palm Massage shall have full legal right to collect any unpaid balance for services rendered and any associated fees incurred due to non-payment of services. Gratuity is not included in your treatment, however, it is highly appreciated. 10-15% is the customary gratuity.